Healthcare AI
Leading Customer Experience at Proscia, supporting enterprise adoption of AI-powered digital pathology technology.
Executive Leader • Operator • Builder
Jason Maloney
Customer Experience Executive, Operator, and Entrepreneur
I help organizations scale customer experience, customer success, professional services, and support teams that drive measurable business outcomes.
Currently serving as Vice President of Customer Experience at Proscia, leading global Customer Success, Professional Services, and Technical Support for an AI-powered digital pathology platform transforming healthcare.
About
Building teams, systems, and customer experiences that scale.
I am a customer experience executive with more than a decade of experience helping technology companies scale customer success, customer experience, professional services, and support organizations.
My career has centered on building high-performing teams, developing leaders, improving operating models, and connecting customer outcomes to measurable business results across enterprise SaaS and healthcare technology.
Outside of my executive career, I am interested in entrepreneurship, commercial real estate, aviation, and long-term value creation through thoughtful operations and strong relationships.
Current Focus
Where I spend my energy.
Organizational Leadership
Building leaders, teams, and scalable operating models across customer success, services, and support.
Entrepreneurship & Investing
Exploring and supporting opportunities in commercial real estate, aviation, and operating-focused ventures.
Career Snapshot
A practical operator with experience across SaaS, AI, and enterprise customer organizations.
Vice President, Customer Experience
Proscia
Leads global Customer Success, Professional Services, and Technical Support for a healthcare AI company.
Americas Customer Success Leadership
Grafana Labs
Scaled customer success leadership across a fast-growing open source and enterprise SaaS business.
Enterprise Customer Success
Zendesk
Partnered with enterprise customers to drive adoption, retention, expansion, and long-term value.
Customer Success
InVision
Supported customer growth and success during a period of rapid product and market expansion.
Early Career
Critical Mix
Built a foundation in client relationships, customer outcomes, and operational execution.
Beyond Work
Grounded in family, growth, and community.
Husband and father
Based in Delaware
Commercial real estate investor
Aviation enthusiast
Fitness and personal growth
Community volunteer
New York Jets fan
Contact
Let’s connect.
For professional opportunities, partnerships, or relevant introductions, LinkedIn is the best place to start.